E-Gorides privacy policy

How we collect and use your information

E-Gorides (”we”, ”us”, or ”our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

When you use our website or services, we collect certain information about you. This may include:

Personal Information:
- Name
- Contact details (phone number, email address)
- Delivery and collection location (including postcode)
- Billing information
Technical Information:
- Device information (type, operating system)
- IP address
- Usage data (website browsing history, rental duration)

We collect this information through various methods:

Information you provide: You provide some information directly when you reserve an e-bike, contact us, or use our website.
Automatic collection: We collect certain technical information automatically when you use our website.

How We Use Your Information

We use your information for the following purposes:

To process your e-bike rental reservation.
To deliver and collect your e-bike.
To communicate with you about your rental or other inquiries.
To improve our services and website.
For internal administrative purposes, such as fraud prevention.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

To fulfill our contractual obligations to you (e.g., processing your e-bike rental).
To comply with legal requirements (e.g., tax regulations).
For our legitimate interests (e.g., website improvement, fraud prevention).

Sharing Your Information

We will not share your personal information with third parties except in the following limited circumstances:

With service providers who assist us in operating our business (e.g., payment processing, delivery).
If required by law or to protect our rights.

We may share anonymized and aggregated information about our users for research or marketing purposes.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Your Rights

You have certain rights regarding your personal data under UK data protection laws. These rights include:

Accessing your personal information.
Requesting rectification of inaccurate data.
Erasing your personal information.
Restricting processing of your data.
Objecting to the processing of your data.
Data portability (receiving your data in a structured format).

You can exercise these rights by contacting us at [insert email address].

Cookies

We use cookies and similar technologies on our Website to collect and store certain information. Cookies are small data files that are downloaded to your device when you visit a website. They allow the website to recognize your device and remember information such as your preferences and browsing history.

We use the following types of cookies on our Website:

Essential Cookies: These cookies are necessary for the Website to function properly.
Analytics Cookies: These cookies allow us to track and analyze website traffic and usage.
Marketing Cookies: These cookies are used to deliver targeted advertising to you.

You can opt out of non-essential cookies by adjusting your browser settings. However, please note that this may affect your experience on the Website.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info [at] e-gorides.com
Phone: 07903 773 933 or 07564 208 159

Additional Information

This Privacy Policy applies to your use of our website and services. It does not cover any third-party websites or services you may access through our website.

By using our website or services, you agree to this Privacy Policy.